SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality-exactly as on description
Everything is super quality done. I recommend! Order alien before, size 55-60 cm is adjustable. Took Porter Golden Retriever 4 years weight 40 kg. Take it will not regret.
Excellent collar, we order the third, the quality is good, good. On Labrador size 50-55 cm. Great.
Great collar - we got a second one for our dog! We absolutely love the products by Sudui, good quality pet products. Highly recommended. Very fast shipping, quick communication and always helpful.
my new is exactly what I expected!
Product is super! Thank you very much!
Lovely soft collar.
I came very quickly about 8 days before St. Petersburg. Took on Akita 7 month-XL. Approached well still stock is.
Perfect!!
nice and in good condition...thank you...
perfect! size L to 6months old saarlooswolfhond puppy. good quality!
The collar is high quality, I recommend.
Size L for my French bulldog. Perfect!
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
The collar is super.
miniature schnauzer. size xs just right. Lasting. Good quality. I ordered a harness here - the quality is super. Contact store, helps with the choice.
Nice product
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Superb Quality Collar . I Love the Truelove range it's always faultless. Stiitched to perfection So Strong yet extremely comfortable for the Dogs to wear. I've never had any wear rash on Penny. My Emotional Support Dog. l'm currently awaiting another Vest and Collar. The Garments stitching certainly light up at night Particularly when cars headlights approach. Thank you so much for excellent Service Seller. l cam highly recommend Your Store to other Buyers Looking for value for money
So pretty! Fits my old girl labrador perfectly.
źle rozpisane rozmiary, całkowita długość 30 cm obroży to w rzeczywistości obwód 25 cm, więc trzeba brać większą
Great Collar, very beautiful color.
Excellent material! And designer super modern! Is very comfortable in animal.
Fast shipping!The quality is só good! The color is beautiful! The size is perfect for my Chihuahuas! I will definitely order more from this shop!
third time buying, love it!