SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bon produit excellent Vendeur
mooi en stevig, geeft licht in het donker
пришло, всё отлично
Thank you so much! The goods are According. I recommend the store, umnichka.
Muchas gracias a la tienda! Me encanta el collar y todo pero mi gato es raza Maine coon y por naturaleza son gatos grandes... lamentablemente le quedó muy pequeño para el.. pero Gracias por el regalo de la medalla con el nombre.
Прислали не тот цвет. Качество хорошее. Звезду не снимаю, но прошу быть внимательнее. Хорошо, что не розовый, у нас кот, мальчик, как бы он смотрелся в розовой шлейке! Шлейка проклеена, не прошита.
Cool design, cats satisified.
In general, a good leash and a harness, but did not come medallion with engraving, I'm very upset
Très bon produits. Merci
Well described, it is as it has arrived.
Good watering, only for big cats will not fit
Good quality! Looks exactly as on pictures!
The harness is super. In 4 legs for such money sold a harness of disgusting quality, and here everything is chic. And also made a medal with the phone. At us while Kitten (4 months), but I think and on an adult cat will sit perfectly) sent and delivered very quickly. Thank you to the store for the excellent product!
The helmet really liked, both me and the kitty. Good, quality. Wearing it is a pleasure, comfortable. Although perhaps it's about cat behavior and its reaction.
Low cost is something i was searching for quite a long time. this place really made my dream come true
After a long search I can safely say it's the best price for out of all the other options.
just received my product and i'm like dying) it is perfect!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
Good quality product, fast shipping
I was looking for a plume so that the cat could not get out of it. Checked, not chosen, especially it's important when the cat left you, and you need to pull him up against his will. It's still cool that everything is on rivets, and you can quickly dress and undress cat's, if he starts to whimsical. Also in the dark glows green, as an addition I think more it)) by the way, when ordering, the store will immediately write to you what to specify on the locket, what information you want to engrave there, but I went through his messages and he sent an empty medallion, without engraving, and he apologized, that's what happened. It's my fault that I don't check reminders and mail, and the seller wrote to me several times on this occasion, so he was good)) it all came pretty quickly, probably in three weeks, considering, that half of this time Russian Post did not send the parcel from sorting further, but it is because, That my place of residence mail only arrives by plane. Product and seller recommend!))
Great! Quality super! Fast delivery! Thank You
To Moscow there were 24 days. The belt is good, the fabric, the threads do not stick out. The fastening is strong. The logo glows in the dark. Seller recommend!
looks exactly like the pic, no worries!