SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product, fast shipping
I was looking for a plume so that the cat could not get out of it. Checked, not chosen, especially it's important when the cat left you, and you need to pull him up against his will. It's still cool that everything is on rivets, and you can quickly dress and undress cat's, if he starts to whimsical. Also in the dark glows green, as an addition I think more it)) by the way, when ordering, the store will immediately write to you what to specify on the locket, what information you want to engrave there, but I went through his messages and he sent an empty medallion, without engraving, and he apologized, that's what happened. It's my fault that I don't check reminders and mail, and the seller wrote to me several times on this occasion, so he was good)) it all came pretty quickly, probably in three weeks, considering, that half of this time Russian Post did not send the parcel from sorting further, but it is because, That my place of residence mail only arrives by plane. Product and seller recommend!))
Great! Quality super! Fast delivery! Thank You
To Moscow there were 24 days. The belt is good, the fabric, the threads do not stick out. The fastening is strong. The logo glows in the dark. Seller recommend!
looks exactly like the pic, no worries!
deserves 5 stars!
Just perfect thing love it
The leash is good, all as in the description, on the cat 3 kg almost upside down, a maximum probably on the cat 4 kg,. Unfortunately I was wrong in engraving, instead of Shuga wrote Shug
mooi en stevig, geeft licht in het donker
Really beautiful and practical, to others, it took very little to get to my country. My only welcome is that a number was missing on the plate but all good and happy with my purchase recommended to the store
best i bought online so far
Less than 300 p came the leash of the harness, on the dog weighing 3 kg (no more) perfectly + the dog, wrote the name of the dog and his number. The store did everything, the inscription is correct. + keychain gift) harness with leash at night glows. In general, good, profitable purchase. recommend it.
Thank you a lot! Absolutely 5 stars!!!
пришло, всё отлично
The product corresponds to the description. Approached perfectly on my 5 kg fat man
maybe not the lowest price for , but the best quality for sure
The harness is strong, came quickly, despite the new year) recommend the store, in the dark everything glows)
Complies with the description Perfect and beautiful
It's priceless to find a offered on such favourable terms
It's awesome I could get online from this store. Was looking for it for a long time!
The goods are excellent. The harness is dense, strong, the animal will not run away. The color is very bright and pleasant. It glows like a Garland in the dark. Engraving with name and phone number, clear and neat. The helmet is perfectly adjustable size, perfect for both a small kitten and a large cat. The goods are more than satisfied.
Thank you so much! The goods are According. I recommend the store, umnichka.
Highly recommend long shipping, but worth!
is a great purchase. I'm glad I bought it here.
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)