SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
der Rucksack ist okay. kann allerdings bei kürzeren hunderücken fast schon etwas zu lang sein am letzten riehmen!
Bags are smaller than we had expected. They are nice quality and the harness part fits the dog well.
На чау-чау хорошо сел в груди, в талии есть большой запас, буду немного ушивать. Собака пока не в восторге, пытается, тереть я им об все стенки)
Took a bit more than a month to receive in Canada. Some loose threads but otherwise good quality! Got a large and pockets are big enough to put a water bottle plus snacks. Padding seems comfortable for dog
Excellent quality product very good reflective waterproof zippers we buy it in size M for Kai' SA which is an English bulldog 3 months at the moment it fits big but no problem how they grow up as fast in a pair days we will be able to premiere it is wonderful I recommend 100% arrive before time
Very well. Size is correct! Exactly the same as in the pet stores sold is for 45 euro! It is a bargain! Recommended
a little bit small but it fits
Nice, fits our giant schnauzer perfectly
The bag came fast. In appearance quality and dense. I was wrong with the size, chose by weight. I have beagle 15 kg. Size s turned out to be small, does not fasten the back buckle.
It came very fast.
very good quality materials! the dog loves it, and it helps to remove excess energy on days we can't go for long walks. It adjusted perfectly to her body and she goes comfortably walking with it and even sleeping inside with it.
is really what I wanted. thank you!!
looks solid and durable. nice!
Cool thing, the quality is super!!!
For any budget is a good choice
It was exactly what I ordered. thanks so much
looks great!
Fast shipping and good quality. Advise this and this store~
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
pretty and durable, thanks!
La entrega se adelanto a la fecha prevista y el material en perfecto estado.
Delivery really fast!!! thanks!!!
Good quality, fast delivery, recommend!
excelente! se ajusta muy bien y queda firme. el tiempo de envio fue rápido.