SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it s a little bit small but good
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
Thanks for the toy.
The toys are all cool. Thank you to the store.
Good Toy, dogs like to play
Funny, eating
It's fine.
заказывала в другой город.Пришло в целости и сохранности .По месту заказа.Спасибо!
The toy is good, the puppy is glad)
Vety good toy but, these carrot squek low
Собаке очень понравилась игрушка. Играет с удовольствием. Описанию соответствует. Яркая, но пищит больше всех звезда синяя.
The teddy is very nice, but the rope he's wearing lasted 2h to my little bitch who's 6months old and she's tiny, and the Dick didn't go at any time, taking that away perfect, she loves it.
Carinissimo like very much to my dog
Good
все отлично
Очень маленькая. Помещается на ладони.
Everything matches the description. Fast Delivery
In Moscow, the parcel came for a month. In size, of course, the toy is smaller than indicated in the description. It is the size of my small palm, and this is centimeters 10, plus a rope of centimeters 5. But not 24-28 cm, as indicated :) a toy with an unannoying and calm squeak inside. The dog plays, but the favorite toy did not become a pie. In general, for this money the toy is quality and cute. Photo took a few days later, so the toy is already shabby, especially the rope :)
Viene todo lleno de pegamento pero por el precio que tiene no se puede pedir mucho más. Tiene sonido al morderlo, a mi mascota le encanta pero rompe a los 5 minutos
Soft, squeaks. Super!
I thought it would be more. Squeaky in the center.
It took a long time because of the Crown, but the toys are great!!
It's great and my dogs love it
I'm absolutely in love! Thank you!
Very nice thank you.