SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличная лежанка! запаха нет абсолютно никакого, собака сразу улеглась. на первый взгляд качество хорошее, выглядит надежно
The shape is very good, I like the wall. it is high and give my dog the feeling of security. There are two draw backs: 1., that the content is sponge, but cotton. 2. the bottom is too thin, my dog does like stay.
The second time I bought from your shop. Excellent quality, my dog love her bed in cold weather. Very fast shipment. 12 days from China to Israel. Thanks a lot.
Very cool cot!! Dog in Love
Great lying, Jack Russell, 9 kg, great. thank you
The bed is super! Dog loves very much. Bought the second one.
The lie is good. We are happy.
I ordered the medium bed for an 8 kg Ragdoll (I recommend the large size for pets of that weight to order that they can stretch better), it's soft and comfortable. I recommend buying a mattress or thick blanket if you are going to put the bed on the floor for comfort of the pet. The sides are not very firm, so it will surely deform over time. Very good for the price, my cat liked it.
For two TA-terrier Super, even very. The store sent two more toys with squeakers. My girls are satisfied))) Thank you seller!!!
Uncle! It's good.
Продавец отправил быстро, доставка меньше месяца. Качество хорошее, материал снаружи плотный. Моя собака пока в нем не спит, т.к. жарко, поэтому пока там лежат игрушки. Размер соответствует.
Excellent bed! the quality is super! Thank you store!
Norms
All super, super fast shipping to Israel 7 days
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
Overall great product!
superb quality! recommend this
Color of excellent as the photo, thank you so much!!!
Excellent bed! Spacious, plush, shape holds. Delivery is fast, everything is clear. Very good store, thanks! :)
Delivered quickly. The size is really big. Thank you!
This store offers the best price for , great deal!
The litter came to Russia very quickly, days for 15-20. The courier delivered straight to the apartment. The litter itself is very good quality, neatly sewn. The sides stand well. Took the largest size for the German Shepherd. It can not stretch out of course in it, but if you sleep with a calack, then the size is just right. Purchase is very satisfied.
A good bed for dogs or cats, the quality is super.
Super fast delivery. Good quality
Really liked it.