SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Bed for dog! Delivery fast and with tracking! The quality is excellent! Recommend the product and store!!!
заказываю второй раз, качество супер, но пёс вредный и портит
Кровать как на картинке. пришло очень быстро за две недели я уже забрала ее. Спасибо продавцу
Take the third time. Super lounger. Only this time nothing was put as a gift. (There used to be a toy bone.)
probably one of the best deals i made. thanks to the store!
I already buy the third bed! All excellent quality!
great , totally worth waiting for
Lounger of good quality, came the parcel quickly (somewhere two weeks). shop quality, I recommend!
The bed is super! For vestika 8 m, 7 kg (65*50) just right, even with a margin for growth is suitable for dogs of medium size. I think a kilo to 15 for sure. The dog appreciated, fell asleep immediately in it! I thought the bottom would be just flat, it's like a mattress, thick, like walls. The only negative internal upholstery is very soft and the thread, if you pull, soak out. Let's see how it will serve. The order came to the Lipetsk region in less than a month! Seller recommend!
The bed is chic, I have a staf of 27 kg and she has a huge bed, it was possible to take less! Not the first time I order from this store! I advise you!
Thank you very much.
let's face it. a brand new is not a something you'd find easily, but the seller did the impossible. great job!
of good quality for such money
Thanks for fast delivery and good quality of my new !
Thanks for fast shipping! The is better than I expected!
i didn't even have to wait till is on sale - i am more than happy with its price right now
awesome The store is great, btw!
Very beautiful product! Quality superb!! Would recommend to everybody!
Cool piece Delivery 1 month
Very high quality goods, it turned out even for growth. Full compliance with the photo, quickly came
All Super thanks to pravod
Отличная лежанка! запаха нет абсолютно никакого, собака сразу улеглась. на первый взгляд качество хорошее, выглядит надежно
The shape is very good, I like the wall. it is high and give my dog the feeling of security. There are two draw backs: 1., that the content is sponge, but cotton. 2. the bottom is too thin, my dog does like stay.
The second time I bought from your shop. Excellent quality, my dog love her bed in cold weather. Very fast shipment. 12 days from China to Israel. Thanks a lot.
Very cool cot!! Dog in Love