SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the quality is very good! very impressed!
Product received in 15 days. But according to my measurements it took an M for my bitch but at the reception it was too small. I contacted the customer service who offered me the refund directly. So I was refunded and I took the size above.
This is the second time I have ordered the harness. Definitely recommended :) ￼
Thank the store for the prompt quality is good. Fast Delivery
Everything is fine!!! Bet 5
Nice product, haven’t tried it yet. Looks solid
fits well on both my large dogs. buckle seems sturdy but haven't really had any of the dogs pull to test it out. but for price great buy. ships fast.
Item looks and feels hight quality, ordered XL for my 8 months old American Bully, size regulated so it fits him very well and still have a lot of room for him to grow. Me and my puppy very happy with this purchase. Later will write an update on how long this harness will last with a large strong breed as my puppy. Thanks for the store for his good service and fast shipping.
Perfect, second order since the dog grows. Thank you
Fits my 30-35kgs dogs perfectly. Good quality, seems sturdy.
very good quality nice harnas will order more
The order came quickly, the store sent the next day, the helmet came perfectly on the tricane Corso, I took the size XL. Quality is satisfied, everything is sewn perfectly!
Of all that I saw, a very worthy hat. took L on Doberman 4 месяса-20кг. The stock of the increase is still great. Quality at altitude. Recommend
All as in the description .. it came on time. excellent quality
Na Akita Inu jest ok.
Great harness and quick delivery. I recommend it.
Good quality, bright reflectors. Size M came up to English. bulterrier (neck 43, chest 56, length of the back 46 ) , you can take more. Seams around the edges are dense. Long straps. Well washed. The dog really likes it.
Well maintained with good reinforcement
Very good quality. Recommend.
Quality items, good fit.
matches the picture in full. i'm pleased
Really good quality and well thought out design
really impressed with the quality
Perfect! Everything was fine