SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I apparently did not correctly determine the size
Excellent quality!! Very good!!
Хорошая лапомойка, приятный пластик снаружи, внутри силикон. Но это точно не для больших собак, боюсь, что лапы даже средней собачки влезут с трудом, а так товар хороший) Так же хотелось бы отметить быструю доставку, меньше двух недель в Украину.
As in the picture
order recieved. All good.
Already here are can take but came super satisfied
Miracle of Chinese engineering thought
I ordered 3 goods from this store. Of them came only 2, although it was stated that 3-in one parcel was sent! I had to prove that I received only 2 goods. An unpleasant moment! I recommend everyone to take a video/photo at the time of opening the parcel from this seller!
Thank the store for the quality of the product
Great thing, I recommend
Corresponds to the description, paw almost adult retriever vlasite is straight with difficulty
For the most Yes small
Лапомойка хорошего качества.Продавец очень быстро отправил заказ.Большое спасибо.
아직안뜯오봤어오 근데 커다란게 느껴져오
Quality is ok, size is good for middle size dog (15-20kg)
Sending 20 days. Delivery 30 days to M. O. when the first time took in hand, it was imagined that it was intimate device. The dog is average. Front paws hardly entered, rear is normal. We have to bring it. For me, I use a small bucket to wash my paws, it's easier for me. Time will show.
I really liked it!!!! The dog is afraid of water, and washing his paws in the basin does not allow, begins to jump (((The water in this glass is not visible! The dog Dala liked. washing is clean. Generally reviews on Ali do not write. My dog is medium, with thin paws. I took the glass for the big ones. But who has big paws, I can't say whether or not it will fit. but this product is really super. Thank the store.
The quality is good. Weitterier's paws are washed well.
It looks like it is used.
Very cool , I received it in good condition. Thanks to the store!
Corresponds to the description. Light, inside is very soft, nice to touch, convenient to use in travel, jack Russell terrier's paw got in. The parcel came in 2 weeks, without damage, packed tightly.
Just super! Wash perfectly, clean easily, soakin still does not want to wash his paws very much, but I am very comfortable! About the package-on 5 +, the tank would not crush. Definitely recommend! Seller Thank you
Fast and perfect!
thank you! quality is good! I like it!