Package Includes:
| Size | cm / inch |
| XS | 50 x 40 / 19.69 x 15.75 |
| S | 63 x 50 / 24.80 x 19.69 |
| M | 70 x 56 / 27.56 x 22.05 |
| L | 102 x 70 / 40.16 x 27.56 |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The mat is really cold and does not heat over time. The dog is not accustomed to it yet, but I think in the heat that comes he will appreciate it. Recommend both goods and store!
Kilimėlis puikus, vėsina. Greitas pristatymas.
I ordered 3 for my pets and they love them, they're very fresh and the exact size.
The order came quickly. The mat is thin. The surface is cool. But, I think, under the lying dog quickly heats up from the body. So the dog did not appreciate. But the Scottish cat is sleeping with pleasure.
Come very quickly, its realy cooling, my dog accepted and will keep trying it. Thank you!
Blazing fast!!!! Such as the description. Thank you!
Super fast delivery to Bashkiria, two weeks. Me and my dog are happy. Thank you store. Recommend!
24.02 ordered 17.03 received in Volgograd, the dog immediately lay, the Mat cools, if slightly moistened then it becomes colder
I thought it thicker, looks COOL to the touch! Received well before term...
Great mat. Really cool. For fluffy things for the summer
excelente
Good product, nice color. Arrived quickly, my pets Love it.
20 days to Turkey. product matches the description. my cat is happy
It does not look terrible .. To see if my dog goes on
Great mat. My dog loves it!! I only wish that there was a XXL because the XL is not quite big enough. I have a very large dog!
The mat is made very high quality. Pleasant material, strong stitching. When unpacking, no groin. To the touch-cool. My Spitz fell on him right away. I took a large size and this is a very good solution. When the mat under the dog heats up (and this still happens over time), it moves to another edge-cool. While lying there, the first edge cools. So it creeps there))) Recently there was a terrible heat. By 100% He problem don't solve, but in combination with the fan, the dog quite easily moved these days (air flow allows the surface to remain cool). After washing, I saved my properties. The only moment-if the dog of his hand or on him will get liquid-remains stains. But they wash easily. I recommend to buy. The goods reached Yekaterinburg in a month. Parcel tracked
Nice. cool.
прохладный
Everything OK
The dog is very fond
The best
Very satisfied, the product is of a high standard
Lying as in the photo, in the case did not try, since winter)
i am very satisfied with the products and communication. this store can be trusted
At the moment it looks cool and my dog liked it.