SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very thin product
great love it , good store
Everything is super. delivery 3 weeks in Rostov on Don. store receipt.
best choice for the price, product looks like described, the dog is happy!!!
Product complies with the order. Delivery a little long.
Everything is super!!! Delivery fast. all OK.
мягкий,хороший,просто класс!
Chic! Ordered already the third)
The size is the one. Suitable price quality ratio. The only thing is, he's missing a little foam to make it more comfortable.
Хорошая вещь для будущего питомца))) ждём питомца)))
The fabric is not dense. The padding is weak. especially felt on the seams.
excellent quality
The goods came to Novosibirsk super fast, weeks for 2, everything was tracked. Packed very well, took for Maltese L size, perfectly approached, the sides of the bed stand, don't fall. Very good fabric on the side and bottom, you can wipe with a damp cloth. Seller 5!!!!!
very good
Very long shippment, 3.5 months to Israel, but finally arrived, it's very nice bed, my dog love it, it seems good quality
In general of course came and I am pleased, but here the dimensions are embarrassed, for my cats size S and so large, well enough with the stock, but there are indicators 45 by 40, well, that's if I spread the sides apparently and how to extend this lie, And if she's standing there's about 40 by 32 somewhere. Still happy, thank you.
Good Purchase) the description is consistent, the quality is not upset. Took for Coker spaniel 11kg (the size is just suitable), but took the cat.
For Pitbull two years. Ordered XXXL litter is beautiful, this is already the second mattress from this store. The crib is big. Thank you very much seller, everyone is satisfied
Perfecto
Received
Excellent Seller & Excellent Service Thanks
excellent bed. bought in large and xl for a big dog. definitely go one size up if in doubt. measurements were accurate. measure the size of your dog sleeping, it should work. good quality, been bit a lot, no tear so far. a heavy chewer would destroy this. for normal chewing it's ok. nice soft fleece. comes compressed, fluff up a bit upon reception.
Quality of is OK! Thank you very much!
Product and store recommend. It was about a month before Peter. Description corresponds, suitable size for York.
Nice bed. Corresponds to the description. Size is suitable for yoga. It was about a month before Peter. Seller recommend.