SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This store is the best place where i can get online
Everything is fine
Really pretty! The material is good enough for the price. Really well made, I loved it!
Roulette is good, but for my little psycho it turned out to be very tight
All OK
The leash of good quality took for the yugdterrier which tore all the leashes the mechanism is sturdy and has been held decently for a month
je l ai reçu très rapidement une semaine je croyais que le rubans était un peu plus large mais j ai été l essayer avec mon chien très légère ne serre pas du tout la main quand on tient la laisse et très pratique vu qu'il n y a qu un bouton pour faire avancer ou reculer donc on ne sait pas ce trompé bon site et bon vendeur je recommande merci
A good leash, quality, weary and beautiful). The plastic is strong. Delivery is long, the store extended the protection period and still received the order later, than the system itself noted receipt of the order. Recommend. The seller is 5 stars.
Received very quickly and in accordance with the description
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Delivered quickly, packed in a box and a film.
Nice stuff! Recommend this
Delight-comfortable, perfectly lies in the hand. Looks stylish
For my budget, is the perfect solution. This shop rocks!
Thank u! I was a little worried but the item is perfect!
Has come
Excellent Roulette, very comfortable, went about 2 months to St. Petersburg. packed well, thank you
Good qulity. The size is quite big
Very happy with the quality of and fast shipping!!!
Kiepska quality
Goods didn't come
no doubts, a great
Great roulette. We order for the second time. Quickly came the parcel.
Fast 6 days, perfect good material, thank you
Excellent quality roulette, did not expect that booth so cool, though it went more than 2 months :(, this is a minus, and everything else is just super, the design is a bomb, my Shi Tzu really liked, and naturally very beautiful incomparable ribbon, super color for the boy of our