SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ошейник очень удобный. Хорошое крепление, крепкое кольцо. При рывке вся нагрузка идёт на кольцо, ошейник не расстегнется. Легко стирать и быстро сохнет.
Good material and good quality
All OK. Obrożą is beautiful, zamówię other colors still
Everything ok
The collar is good, the quality is excellent, soft, but a little bigger.
Super
As usual perfect.
The collar is cool. Fully corresponds to the description. Leash ring
Thanks very nice
Very late but I'm here. Thank you
Top Artikel in einwandfreiem Zustand und super schnelle Lieferung und top verpackt und in einer ordentlichen Qualität und Verpackung
Buena calidad y tamaño perfecto.
Excellent collar on the puppy Griffin 6 kg, 9 months. The ring is located so that the jerks are not unfastened collar
Delivery to Kolpino 2 weeks, very fast. The size of the manufacturer is different from what the store says. On the label and on the collar itself XXS is written 28- 30 cm. My dog neck is 25 cm, now that the collar is new, in the longest condition, he is just. But when a soft part of the collar will fit, he will be told. The quality of the collar itself is excellent. The color of the sea wave, very beautiful. The buckle is comfortable. And it looks very beautiful on the dog.
All OK, store recommend
Poor experience. THE product was not delivered. Returned to the country of origin. Open a dispute, not solved my problem. Lost my money.
It's a little smaller than the previous model, has no place to hang the insert with the ID
How it is shown in the photo. Nice and tough.
It's not the first time I order. The quality is excellent. Variety of colors for any taste)
Thank you for the fast delivery! The collar came great.
Super!
Minipincher's got very bin left.
Great quality collars! Same as photos
Happened in under 3 weeks to Poland. Very good quality, all so as the description. Carefully sewn, there is also a place (inside collar) for typing data. Glare works well. If the dog is on pograniczu two size, you 'd better take this bigger. Recommend and thank you.
Very comfortable and thoughtful collar. Quality is excellent!