SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and bright in the dark.
Ok
Прислали не тот цвет. Качество хорошее. Звезду не снимаю, но прошу быть внимательнее. Хорошо, что не розовый, у нас кот, мальчик, как бы он смотрелся в розовой шлейке! Шлейка проклеена, не прошита.
Very good quality!!! I recommend everyone
Ok
Cool design, cats satisified.
Thank you very much. Everyone got it very quickly. Everything is as in the description.
The product is fully usable! the locket with phone number and pet name is very helpful!
In general, a good leash and a harness, but did not come medallion with engraving, I'm very upset
Excellent recommend.super quality.glow in the dark.Id Tag correct.size sutable even for big cat about 7kg
Très bon produits. Merci
Very small, wrote up to 9 kg norms-breath, 3.5 does not fit
Well described, it is as it has arrived.
Good watering, only for big cats will not fit
Good quality! Looks exactly as on pictures!
Well sewn.
Suspenders same as the description. Wszytsko came in good condition and pendant with relevant data
The harness is super. In 4 legs for such money sold a harness of disgusting quality, and here everything is chic. And also made a medal with the phone. At us while Kitten (4 months), but I think and on an adult cat will sit perfectly) sent and delivered very quickly. Thank you to the store for the excellent product!
bon produit excellent Vendeur
The helmet really liked, both me and the kitty. Good, quality. Wearing it is a pleasure, comfortable. Although perhaps it's about cat behavior and its reaction.
Low cost is something i was searching for quite a long time. this place really made my dream come true
After a long search I can safely say it's the best price for out of all the other options.
just received my product and i'm like dying) it is perfect!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
Good quality product, fast shipping