SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great leash, sent within 12 hours. But for a long time at our customs was lying. I ordered it with the train.
Looks good quality, we haven't tried it yet.
Perfect, exactly the same as picture.
The leash is absolutely beautiful, and it's really long as well. It came really quickly too, so we're 100% satisfied.
Chegou em 15 dias úteis na Bahia, Brazil. Melhor investimento que eu fiz pra meu cachorro, material excelente de alta qualidade, com tecnologia que reflete a luz, ideal para andar a noite sem preocupação. Meu cachorro ficou lindo e adorou, amei, comprarei mais vezes
Tres bonne qualité agréable pour promener le chien a voir si elle va tenir le nouveau chien
Very lovely dog leash cool colors
All OK, store recommend
I ordered several things from this store, everything came in branded packages and with tags! Quality Super, delivery zipper 10 days to Israel! Thank you for your professional attitude to your work!
Beautiful and practical, I highly recommend.
Shipment to UK PRZYSZLA in 2 weeks quality really cool. Only minus this description which says that the width is 3 cm and in fact is 2.5 cm but generally recommend this samycz because workmanship is really super
excellent
I took the big one. Very comfortable.
Very good leash size M A can big good quality I recommend
Thank you
Very very very satisfied with the product which is very very good quality super happy and my toutou too
All OK fast delivered.
Finished neatly. Soft inside.
Excellent fast shipping. NDS
good quality; this is the main thing for me
Great! The most favorite leash. The quality is excellent.
Nice looking lead, the textile quality is good. The lead hook is a low quality one, it’s a pity !! This hook will not last long...
Okey
Very good. Recommend.
Very good product. Consistent with the description. Looks like the pictures. Thank you!