SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's a brand new , and the quality is more than high
The bottom is not soft enough. Total good
Good product
I thought it would be thicker. But, in general, a good bed for such money. The size is slightly less than the stated
Same as in the photo, it has a soft side and a smooth side. my dog immediately adopted him. Large L
Polecam,
The product conforms to the description and quality thank you
В целом неплохой коврик, быстрая доставка
Super, excellent quality, fast delivery, fluffy friend is glad.
Good quality but thin. The dog likes it and this is the main thing.
Size as described width, Long,. The thickness is thin, put the mattress under the bottom.
Bought for an adult Labrador. Took the largest size and did not please, it was necessary to take a smaller size.
Very quickly delivered 14 days before Moscow. We'll still order a balcony.
Nice crib! Reached Israel, despite the Crown of the virus exactly for a month. Parcel arrived on March 8! No one remained without a gift, everyone is satisfied, including the dog))))) from the bottom of the crib is sewn not wet with a cloth type raincoat.
Super bed, light and soft
Bed really big-width really 150 cm m Bitch I love the bed really מהרגע first
The bed is not bad but not as fluffy as I imagined. The contour is very fluffy but the part where dogs lie is flat.
Goods delivered very quickly, I am pleasantly surprised. not communicated with the store
Perfect!
.
Good quality, would recommend
It's really fast ובדיוק as the picture! Thank you very much
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
Delivery to Mo is just over 2 weeks. It's not the first time I make orders from this supplier. Always delivery takes the shortest possible time and the goods of excellent quality. I bought both toys and clothes, and now the bed. For its price is just a great option. The size perfectly approached for Labrador, the sides are elastic, the seams are even. I recommend both the store and the goods
Very good nothing to say happened very quickly despite the confinement and the hard time for China. Thank you to you.