SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of It Sell For Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itsallforpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product same as the description, arrived before the deadline, well packed, recommend.
Well received good product and good store
Mens top
Very soft and comfortable
Sent the next day after payment, delivery 20 days, tracked all the way, packing in normal double package. There is no smell, the size exactly corresponds to the declared, the seams are even, the threads do not stick out anywhere. Size L was taken for Spitz 4,5 kg. Places grab, even with a margin, it can even lie across, so I recommend!
I expected it to be a tighter fabric and it still smells. In general nothing
excellent quality, got it very fast
The sofa liked, not perfectly of course, but more less.
pretty and durable, thanks!
Nice bed.
The cot is good. The cat does not really like it, he is old, torn by it) and in general, now it's summer and it will fall on the loggia on the chair)
using this for a couple of days already. just as described!
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Everything is perfect, the only thing the XXXL is a little big on my pitbull (32kg), the XXL would be perfect.
it's really awesome that i can get online with no extra costs and receive it promptly and conveniently
The bed is super, very large, although it's not the biggest size! The dog is happy, already with the toy there lies)) P.S. Only the sides are not worth
Small lounger for a small kitten or Kitty) made well, thanks to the store!
Sofa cool,
My product received, thank you.
Great article and it arrived so quickly!!
Well, we did not like this pillow. Sabaka bypasses it, and the bottom is not soft at all. The center is generally empty. You need to steam it and put it on the bottom. The dog is not convenient (sorry of course.
Excellent product I ordered second time
Quality is normal, worth your money. Soft base.
I really liked the , very nice quality and fast delivery
Absolutely amazing, 100% recommend for everyone!